Order processing is 3 – 5 business days and shipping time is an additional 1 – 5 business days depending on your location and chosen shipping method.
We have a flat rate of $7.00 for all orders under $50.00. Orders of $50.00 or more receive free shipping.
No, not at this time. Please place one order per shipping address.
Credit Cards and Payment
We accept American Express, Master Card and VISA.
Yes, but returned merchandise must be pre-authorized by Scentco, Inc. Customer Service and will be reviewed based on product performance or decoration quality only. Documentation of the intent to return must be made within 30 calendar days and samples must be received within 60 calendar days of receipt of delivery.
A return authorization number (RMA) must be obtained in writing prior to return of merchandise for any reason and must accompany any merchandise returned, or our Receiving Department will not accept return shipment.
Merchandise returned due to a Scentco, Inc. error or defective product will be replaced at no charge. No replacement product or credit will be issued for merchandise that is unavailable for return. Seasonal products and Smanimals cannot be returned.
Products will be subject to a 20% return stocking fee.
Authorization and Indemnification
By placing an order with Scentco, Inc., you represent and warrant that you have the authority to order, purchase and distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified in your order. You also agree to indemnify, defend, and hold harmless Scentco, Inc. and its affiliates and representatives, from and against all claims, liabilities and expenses (including reasonable attorney’s fees) arising out of or related to an actual or alleged infringement or misappropriation of any trademark, trade dress, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.